TIPM Relay Repair Service

TIPM removal process showing positive battery connection and plastic retention clips
TIPM removal process showing positive battery connection and plastic retention clips

Vertical Visions will be closed from June 3-18, 2017. TIPM cables orders will still be filled during this time period, but no TIPM repairs can be performed. The last day for us to receive a TIPM for repair is May 31, 2017. Repairs will resume on June 19, 2017.

We offer a TIPM relay repair service for applicable vehicles shown in green or you can attempt to repair your own with the details listed below. Our repair service involves replacing your faulty fuel pump or other relays with new NEC/Tokin relays used on all repairs since August 2014. This is a permanent fix that will solve your fuel pump or other relay problems without the high cost of a new TIPM ($1000+), the cutting of TIPM wires with an external relay, or any reprogramming by your dealer. If your dealer tells you TIPMs can't be repaired, he's lying (and trying to get you to buy a new TIPM for $1000+). We have successfully repaired hundreds of TIPMs since 2014 for vehicle owners and auto repair centers. Please read our TIPM repair comments below or the impartial positive comments on the TIPM test/bypass cable that started it all. Our standard fuel pump relay replacement price is $255 (includes free insured USPS Priority Mail return shipping within the USA).

Buy One

What You Receive:

  • Inspection and testing of faulty fuel pump relay to confirm the problem
  • Replacement of faulty fuel pump relay with a new relay used on all repairs since August 2014. This new relay is the most current version from the same manufacturer (NEC/Tokin) with an identical footprint and operating characteristics. We feel that installing the same problematic relay will only result in future problems.
  • Testing of new fuel pump relay by applying 12 VDC to the coil and checking for continuity as far downstream as permitted
  • Visual inspection of all fuses (mini-blade and cartridge) and electrical testing of all rectangular gray plug-in relays using our relay tester. Approximately 1 in 7 TIPMs sent to our shop contain blow fuses.
  • Price includes a one year repair warranty
  • All repairs will be performed by trained engineers
  • Other relays can be replaced for an additional fee:
    • Front windshield wiper on/off - This relay is our second most popular repair. Front wipers that fail to turn on or are stuck in the on position are often attributable to a faulty double relay If you also lose washer fluid power, it's very likely that both sides of the double relay have failed.
    • Front or rear washer power double relay - This relay normally only fails if the other side of the same double relay is faulty (ie. front windshield wiper on/off).
    • Front windshield wiper hi/low speed double relay - This relay is often the cause of wipers that are stuck on low or high speed only.
    • Door locks double relays (3 total) - These often fail on 2007-2008 Jeep Wranglers and some 2011-2013 vehicles. In most cases, only one function (lock, unlock, or keyfob lock/unlock) is nonfunctional. We have been receiving more of these types of repairs lately. It's also common to see the other side of the same double relay become faulty (ie. front wiper high/low or front washer fluid).
    • Horn single relay - For the unfortunate few who find their horn stuck on while driving or completely inoperable.
    • Backup lights single relay - Loss of rear lamps when your vehicle is put into reverse.
  • Your TIPM will normally be repaired and shipped with within 24 hours. If your TIPM is received on a Wednesday, it will be normally be repaired and ship on Thursday.
  • Photographs of the repaired TIPM and a detailed analysis of your TIPM/relay will be provided.
TIPM relay functions and locations (2010 TIPMs may contain differences)
TIPM relay functions and locations (2010 TIPMs may contain differences)

You'll need to remove the TIPM from your vehicle using the instructions below and ship it to us (12"x12"x8" boxes and bigger work best). It doesn't take much time (15-20 minutes) or skill to remove the TIPM and we can help you through the process (or you can hire a mechanic). Once received, we'll disassemble it, replace the affected fuel pump relay with a new relay, and ship it back to you via USPS Priority Mail. Our total repair time with new and old relay testing is normally 3 hours with all soldering and inspections performed under a microscope. Once you receive it, you need only reinstall the TIPM in your vehicle and turn your key to the RUN position for 12 seconds. No reprogramming or any dealer involvement is necessary since we are simply desoldering faulty relay(s) and soldering new relay(s) on the circuit board. If your dealer suggests otherwise, they are misinformed and/or simply trying to sell you a $1000+ TIPM. Additional details and instructions will be sent to you once payment is received. This is a permanent fix with the installation of new relay(s). We highly suggest you call or email us with any questions or concerns you may have. With an average of 250 repairs performed each year, you can feel confident that your TIPM is in good hands. Another great option to consider is to initially purchase one of our TIPM test/bypass cables to confirm your faulty fuel pump relay problem, then we'll credit the full cost of the cable (less shipping charges) if you purchase TIPM repair service from us. Simply send the cable to us along with your TIPM.

Applicable Tested Vehicles for TIPM Test/Bypass Cables, Plug-In Relays, and Repairs

To ensure that our products and repairs will work on your vehicle, please verify that your TIPM is similar to this TIPM-7 version. It's normal to have mini-blade and cartridge fuses in different locations on this style TIPM, depending on your vehicle options and model. Vehicles listed as "unknown" simply have not been fully tested yet. If your vehicle is displayed in green color below or is the same style shown on this site, our TIPM cables, plug-in relays, and repairs will work. If your TIPM is a different style, our cables may still work in different fuse slots if your fuel pump fuse slot has a direct connection to the fuel pump. To determine this, no power should be detected on your fuel pump fuse slot when the vehicle is off and your fuses should be mini-blade.

Vehicle 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Dodge Durango Unknown Unknown Unknown Unknown Yes Yes Yes Unknown Unknown Unknown
Jeep Grand Cherokee Unknown Unknown Unknown Unknown Yes Yes Yes Unknown Unknown Unknown
Dodge Ram 1500 No No No No Yes Yes See note 1 See note 1 See note 1 See note 1
Dodge Ram 2500 No No No No Yes Yes See note 1 See note 1 See note 1 See note 1
Dodge Grand Caravan No Yes Yes Yes Yes Yes Yes Yes Yes Yes
Chrysler Town & Country No Yes Yes Yes Yes Yes Yes Yes Yes Yes
Jeep Wrangler Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
VW Routan Unknown Unknown Unknown Yes Yes Yes Unknown Unknown Unknown Unknown
Dodge Journey Unknown Unknown Unknown Yes Unknown Unknown Unknown Unknown Unknown Unknown
Jeep Liberty Yes Yes Yes Yes Yes Yes Unknown Unknown Unknown Unknown
Dodge Ram 3500 Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Dodge Ram 4500 Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Dodge Ram 5500 Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Dodge Ram Cargo Van Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Dodge Nitro Yes Yes Yes Yes Yes Unknown Unknown Unknown Unknown Unknown
Chrysler Grand Voyager Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Jeep Compass Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Jeep Patriot Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown

Note 1: 2013-2016 Dodge Ram 1500/2500 vehicles will work with a micro fuse version of our TIPM bypass/test cable in fuse slots F70 and F90/91. Call or email us for details on this TIPM cable version or repairs for this style TIPM.

 

How To Purchase Relay Repair Service

All repairs carry a one year warranty and are normally performed within 24 hours by qualified engineers. Return shipping is free via USPS Priority Mail (2-3 days delivery time) within the USA, but faster delivery options are available for an additional charge. We ship Monday through Friday and most Saturdays. Feel free to contact us via email or telephone with any questions you may have. If you have trouble checking out, simply contact us and we'll send you a custom Paypal invoice where you can pay via any credit card or Paypal. Contact us for shipping options to Canada and other countries. The majority of our repairs are for fuel pump relays, so the first option below (fuel pump relay only) will likely be your choice. If you would prefer to pay after the repair is complete, please make sure you include contact information, email address, telephone number, vehicle year/make/model, and a description of the problem inside the box.

Select relay to be repaired:

Shipping options:

Your Vehicle Year/Make/Model:

Confirm relays to be repaired:

No Paypal Account Needed

 

Where To Send Your TIPM

Please ship your TIPM to us at the following address:

Vertical Visions LLC
6 Point of View
Bridgeport, WV 26330 USA
304-933-9330
JBell@VerticalVisions.com

How To Remove Your TIPM

TIPM removal process showing plastic retention clips and cable harness connections
TIPM removal process showing plastic retention clips and cable harness connections
  1. Removal should take 15-30 minutes.
  2. Confirm that your TIPM is from one of the applicable vehicles shown above in green, your fuel pump relay is indeed faulty, and you don't have an external fuel pump relay modification (normally performed by the dealer to bypass a faulty fuel pump relay). Call or email us first for TIPM repairs on vehicles not listed above.
  3. Use the "Buy Now" button below to purchase TIPM fuel pump relay repair service. Additional instructions and a ship to address will be provided to you via the email address provided to us. If you'd prefer to pay after the repair is performed, please make sure you include contact information, email address, vehicle year/make/model, and a description of the problem. For the fastest service, payment prior to sending your TIPM is suggested.
  4. Locate your car battery and remove the negative (black) terminal. Some batteries are located under the passenger seat. This will prevent any accidental electrical shorts that may occur as you remove the positive (red) terminal from your TIPM.
  5. Locate the TIPM under the hood of your vehicle.
  6. Do not remove any fuses, relays, or other devices.
  7. Remove the positive (red) battery connection in the upper corner of your TIPM. You'll need an open end wrench or socket to remove a single hex nut.
  8. Release the plastic clips that secure the TIPM to the vehicle and lift the TIPM upward slightly.
  9. Unplug all cable harness connections to the TIPM. Each connector can be released by pushing a center release latch and rotating a gray clip, All connectors are color coded, so there is no need to remember or mark their locations.
  10. Remove the TIPM from your vehicle.
  11. Please make sure that you do not remove any fuses, relays, or other devices and please keep the TIPM lid attached. If you have already dissembled the TIPM and only need relays replaced, contact us for a discount on the price.

Shipping Your TIPM to Us

  1. Carefully wrap your TIPM in a plastic bag and bubble wrap, then place it in a cardboard box. We normally use 12"x12"x8" boxes from USPS.
  2. Ship your TIPM to us at the above address. USPS, FedEx, UPS, DHL, or any reputable shipping is recommended.
  3. Let us know if the shipping address on your order is incorrect as this is where we'll send your repaired TIPM
  4. Please provide your shipment tracking number to us, if available, so we'll know when to expect your shipment.
  5. When we receive your TIPM, we'll send you an email to let you know that we've begun your repair work.
  6. After your TIPM has been repaired, we'll email you again with the results, photos of your relay(s), and a repair checklist.
  7. Please be aware that our repair service normally involves replacement of the fuel pump relay along with other related services (trace repair, etc.). Additional relays can be replaced, such as those for problematic windshield wipers or door locks for a small additional charge.
  8. If you previously purchased one of our TIPM testing/bypass cables to diagnose your problem and you'd like to return it for credit, simply include the cable with your shipment. We'll issue a refund for the actual cost of the cable (less any shipping charges).
  9. Our repair service is normally performed within 24 hours and shipped back to you via Priority Mail (2-3 days delivery). We'll provide tracking information to you at the time of shipment. If you prefer a faster shipping service, please contact us via email or telephone as there are numerous options.
  10. Don't hesitate to contact us with your questions.

TIPM Repair Process

Our detailed process begins by photographing the entire TIPM, including the fuse layout. We utilize a two-page system checklist that facilitates an accurate and thorough repair. We then remove and check all mini-blade and cartridge fuses. We find blown fuses in approximately 1 in 7 repairs. Relays and other devices near the fuses are removed and set aside. The TIPM enclosure is disassembled and all six circuit boards are slowly removed, providing access to both sides of your relay(s). The affected relay(s) are tested by applying 12VDC to the coil while measuring continuity and coil resistance. All resistance values and findings are logged in our system checklist. Most continuity checks are performed using locations as far downstream as possible.

Once we've determined that your relay(s) are faulty, we'll desolder it from the circuit board and inspect it via microscope. The new relay will be tested and soldered to the circuit board under a microscope, then tested again. All six circuit boards are reinstalled into the TIPM enclosure and all fuses and plug-in relays are inserted. All faulty relays removed from the circuit board will be sent back to the customer.

If we find that your relay(s) are not faulty, we will continue with relay replacement(s) since they sometimes fail intermittently and the majority of our repair work involves disassembling the TIPM in preparation for testing. In this situation, if you find that the relay wasn't the real problem and your vehicle still has issues, we'll work with you to provide a fix or offer some financial relief through a partial refund.

Items We Can't Repair

Please be aware that our TIPM repair service focuses on relay replacements to solve problems with your fuel pump, front/rear wipers, front/rear washer, horn, backup lights, and door locks. We can also perform minor repairs such as damaged traces and loose connector pins. Do not send us your TIPM and expect problems beyond the above items to be solved. A fuel pump relay repair will never solve problems with your headlights or air conditioning, nor will our repair cause problems like this to suddenly appear. If you are experiencing issues with your check engine light, headlights, warning symbols, windows, air conditioning, radio, a failure for the starter to attempt to rotate the flywheel, or similar problems, please visit our Other Vehicle Problems page. Alternately, we often suggest that you look into purchasing a new or used TIPM if you are unable to solve the problem.

Our Guarantee

All TIPM repairs come with a one year warranty. If you continue to have problems with any relays that were replaced, we will make things right by repairing and shipping your TIPM both ways to identify the problem or refund your money.

If Your TIPM Relays Aren't Faulty

If we find no problems or defects with your relays, we normally proceed with relay replacement and advise you of our findings. We do this because some relays fail intermittently and for peace of mind. However, if you find that your problems still persist, we will refund all of your money except for a $75 diagnostic fee (plus return shipping) as we don't want you to incur the full cost of the repair if your problem isn't resolved.

Frequently Asked Questions

1) Can you change all my relays while you have the TIPM broken down on your workbench?

Answer: Yes, but I don't recommend it. I normally try to talk people out of doing because a used TIPM might be cheaper and there is often no need to fix what isn't broken. Fuel pump relays are 90% of our repairs with the front wiper on/off relay at 5% and door lock relay at 4%. These are the main three that fail and I would suggest you focus on these if you still want to change relays that are the most problematic. Within the TIPM, there are 3x single relays (5 pins each) and 4x double relays (10 pins each). Double relays are harder to get to and one of them is somewhat hidden under a plastic cover. When I'm changing out a a fuel pump relay, it's only 5 pins I have to worry about. When I change all relays, I have to worry about 55 pins being tested, desoldered, resoldered, and tested properly, which is more than 10x the risk. If any one of the pins is not soldered properly, it's a problem that my company has to address. Plus, many of the double relays are difficult to inspect after soldering. It's tough to describe in detail how much more difficult it is to work on double relays versus single relays. However, if you're still interested in having them all changed, please email us for a custom quote.

2) Can you at least check all my relays while you have the TIPM broken down on your workbench?

Answer: Yes, and we do this for many customers. Although it's unlikely that we'll find anything if you're not experiencing any problems with relay driven functions, we can perform this service for $20 additional. It takes two of us to perform the checks (one to energize each relay while the other holds a multimeter to measure resistance values between pins). Each relay test involves checking resistance values across the normally closed and normally open (powered on) pins as well has measuring coil resistance and energizing the relay coil. A checklist with values and test results is provided to the customer.

3) I just received my repaired TIPM and installed it in my vehicle, but I have no power (or it won't start or has other strange issues). What now?

Answer: We receive calls just like this every 2-3 weeks and 100% of the time the problem was the improper installation of the TIPM in the vehicle. Our customers sometimes fail to properly seat one or more of the seven connectors under the TIPM. Sometimes customers break the two black plastic knobs surrounding several connectors, which are used to secure the connector into the TIPM. Our recommendation has always been to remove each of the seven connectors, check all pins to make sure none are bent, and then fully reseat the connector. So far, every customer was back on the road after performing this step.

Customer Comments (Sent Via Email)

-I had my 2011 VW Routan TIPM module serviced by Vertical Visions LLC and I am very happy with their service. Jason and Jennifer were helpful and professional in their interactions, thorough in their diagnosis and demonstrated expertise in their TIPM diagnosis and repair services. As a Professor of Electrical Engineering for more than 12 years, I appreciated their in-depth electrical analysis/discussion of the repair made on my TIPM which was a typical fuel relay replacement. It's great to have my vehicle back on the road again after only a few days! -May 25, 2017

-I picked up my TIPM at USPO today and had it re-installed in 20 minutes after returning home. Everything went really well thanks to your great instructions, and the truck runs great! I can see now that the fuel pump relay had been failing for awhile because the truck had been hard to start for a couple of months before it finally arched and stuck in the on position. I am so happy that I found your site online. Thanks again for the good work and fast service. It was a godsend because my truck was disabled in rural Nebraska where repairs would have involved a long tow and might have included unnecessary extra work and cost at a repair shop. -May 16, 2017

-It’s been several days of use of the repaired TIPM and all the problems with the van are gone!!! Your service and communication were better than excellent and so very much appreciated. It’s been a pleasure doing business with you. Will tell others about you. -May 8, 2017

-Hi!!! It arrived today about 4pm! It's in and working great!!!! Thank you again for everything!!!!! You run a very efficient business!! We will defiantly spread the word!!! Have a blessed Easter! -April 15, 2017

-Thank you very much for the timely repair. Everything is working once again. Your solution and customer service is beyond anything we could of gotten at the manufacturer's shop. Outstanding solution and and outstanding price. -March 25, 2017

-I wanted to reach out and let you know that I have installed the repaired TIPM and the car started just fine! Thanks again for your help and wonderful customer service, it has been a pleasure to work with you and your wife, Jennifer. Don't take this personally, but I hope I don't need your services in the future. -March 7, 2017

-I received my TIPM in the mail today. It took about 10 minutes to install and my truck started right away. I am so thankful that I found your website and I really do appreciate your work. I will gladly tell anybody who has any issues with their Chrysler products about you. -February 21, 2017

-Thanks so much for your awesome repair on my TIPM!!! You are a real credit to your customers. I myself am an electronics tech by trade. That being said you raise the bar very high with your website, troubleshooting cable and just magnificent repair service. Well done my good man!! I used the downtime on the van to change spark plugs, so that combined with the repaired TIPM it runs just great now. I will spread the word far and wide about your good deeds. Thanks again. -February 01, 2017

-I received my TIPM in the mail this morning (very fast shipping). It took me about 10 minutes to reinstall it in my VW Routan and "voila" the car works perfectly again! I am very thankful for your excellent customer service and timely responses. Thank you for taking the time to provide the photos and outline of all the work performed on our TIPM along with the initial diagnosis. I will definitely be posting this experience on various forums for other VW owners. Thank you again for your excellent customer service and work! -January 26, 2017

-When doing some research to determine if the TIPM in our 2011 Dodge Grand Caravan was the culprit for the intermittent failure to start I came across at least two other options for “send it in and let us repair it” services besides yours. However, my wife and I agreed that yours was by far the most professionally setup site, with your various options for temporary fixes, used TIPMs, wiring diagrams showing the possible problems, your warranty statement, and even a “here, you do it” section should I want to tackle the soldering job on my own. That professionalism is what sold us, and I have to say that I in no way regret making that decision, as your professionalism was not limited to just the web site. Communications; service; everything about our interactions with you only strengthened our conviction concerning our choice, a conviction that was confirmed when we received the TIPM back and the vehicle fired up on the first try! My wife is happy to have her van back, and as they say: happy wife, happy man! J We are now actively on the lookout for other 2011 Caravan owners to share our experience with them. Thanks, Jason! You were an answer to prayer. -January 17, 2017

-I just wanted to drop you guys a note to say thanks. You repaired our TIPM box acouple of months back. It works great and your solution saved our family about $1000. I couldn't be happier with your solution or your service (thanks for taking the time to answer all my questions through multiple phone calls) and solution. I won't hesitate to recommend you to anyone I know in need of this service. -January 16, 2017

-Ok....this is me giving you a big bro hug right now. Absolutely awesome service you provide. Not only do I get a repaired part. You check it over thoroughly and provide a "health check" list....also some photos?! I installed it yesterday (with some choice words for the conglomeration of multi-pin connectors) followed the 12 second rule and it fired up fine. I'm a DIY-er on cars and home but am a realist to that which is just best left to a professional. And I use that word appropriately. Very professional business you run from communication to the service itself. So so glad I sent this off to you to take care of. Totally worth the money. Great job and a huge thank you. -January 5, 2017

-Thank you so much for your professionalism, efficiency, and help, thank you, you're the real deal. Installed the tipm and she's running smooth again. -November 21, 2016

-Jason, Installed tipm into van this evening and everything is perfect. We can't thank you enough. You are a life saver my friend and if there is anything we can do for you please let us know. May God Bless Thanks again. -November 03, 2016

-Jason, A quick update for you; got the repaired Tipm back last week, reinstalled on Saturday morning per instructions, everything snapped right back into place. Turned the key to run position for 12 seconds, turned it off and then turned the ignition all the way on and it cranked but didnt start. Smelled gas, noticed gasoline pouring out under the engine. FIRESTONE had disassembled the fuel line in its initial efforts to indentify the problem and failed to replace and tighten everything back to original position. They admitted fault, made all necessary repairs (obviously at no cost) and upon completion.....the van started right up on the first turn of the ignition. Many thanks to you! -October 25, 2016

-I just wanted to thank you one more time. I have now had the repaired TIPM back in my Jeep for almost a month, and the car has been working perfectly since then. The engine roars to life when I start it, it runs really well, and it has not exhibited any problems at all since the repair. I could not be happier and cannot express how appreciative I am of your help and service, especially after my experience leaving the car with a mechanic for a week (before finding your service) who could not figure out the first thing about the problem. Thank you! -October 18, 2016

-I received the repaired tipm today, plugged it in and followed your directions. The repaired unit works as it should. Just wanted you guys to know I appreciated the time you took to return my calls and fully make me understand the process . You guys offer a great service at an affordable price. GREATLY APPRECIATED!! Will definitely spread the word about your company! -October 13, 2016

-I can't thank you enough for this fix and the turn around time. I am so thankful you worked on it over the weekend to get it back to me. We just had to evacuate our home because of the looming hurricane Matthew. The TIPM arrived a few minutes before we had to leave. I plugged it back in and our van started right up. Had it not been for you, our family van would still be parked under a tree risking more damage or worse. We are extremely thankful. -October 5, 2016

-We have the TIPM back in the van and it starts!! I cannot thank you enough for talking with me and offering this service. You saved us $1000 and kept us from using a very dishonest dealership for repairs. Thank you!! -September 30, 2016

-THANK YOU!!! I received the repaired TIPM today and had it back in the vehicle within 15 minutes. The car started perfectly and I have been driving it throughout the afternoon. I know it is too early to tell conclusively whether it is truly fixed, but I swear that the car at least feels like it is roaring to life again when I start it, versus the tepid, uneven starting that it was doing before the repair. Thank you so much for your fast, comprehensive, and reasonably priced service - especially for a true fix, not just a band-aid. -September 22, 2016

-TIPM received, installed and working, so far so good, thanks so much, good service -September 14, 2016

-Jason, Received the TIPM today at 1:30 and installed per your instructions in 15 min. Van operating back to normal. Thanks again for your prompt service. Would definately recommend you to others -September 13, 2016

-Got my van back today. It runs great. Thanks for the fantastic repair on my tpim. If there is a website or someplace I can comment on the job you did let me know. Thanks again you saved me over a $1000.00 on that repair. The cost of a new tipm was $800.00 plus the cost for labor. -September 11, 2016

-I picked up my TIPM from the post office today and installed it over my lunch break. Our Caravan is running great again. I can't thank you enough for the excellent service. I have been very impressed by the professionalism of this whole process. You can be sure I will recommend you to anyone I know who runs into this issue. Thank you again for a job well done! -August 31, 2016

-Just an update. Success!! I replaced the relay myself. Although I got it done, I will testify that your warning of difficulty should be heeded. I was very careful but I could see where the average Joe could tear up that board removing it and trying to get those plastic covers apart. Then it requires care and patience going back together ensuring that all the fuse and relay pins go safely back through their proper slots without getting bent up. Also helps to have a good pencil tip soldering iron that gets hot enough. Anyway I just wanted to thank you for providing the information. It saved me a bunch. -August 27, 2016

-I just got my tipm and I installed it and I would like to let you know thank you for everything it works perfect. I am happy I found your website thank you again thank you for everything. -August 27, 2016

-When my 2011 VW Routan SE started having trouble starting, I was frustrated. Then, in a few days, my battery kept dying each morning, until it finally would not take a charge. I went and bought a new $200 one, only to have it continue to drain. Finally, the van quit starting all together.

After getting it to the shop to have it checked out, they let me know that my TIPM was bad, namely the fuel pump relay. Their only recourse was to replace the whole TIPM with a Mopar one. Total bill with install, $1400. Mind you, my car was dead in the water at the garage, and they gave me no other options. After doing some research on my own and finding the Vertical Visions website, I knew exactly what the problem was. When I asked the shop about going that route, they told me internet mail-offs couldn’t be trusted, and they would not recommend nor help me take that path. That’s all I needed to hear.

After getting my neighbor to help me tow my car home, I contacted Jason at Vertical Visions, and he coached me on removing the TIPM myself. In less than half an hour, I had it out and on the way. Vertical Visions communicated with me all the way through the process, acknowledging when it arrived, how the repair was going, even including 2 day return shipping as part of the fee. The repair came along with a full report of what was fixed, tested, and the diagnostics along with the faulty part mailed back.

Long story short, I sent the unit on Monday, and got it back on Saturday. Once I got it plugged back in correctly, the van started up the first time, and every time since. All in all, I saved over $1100 using Vertical Visions. The process could not have been any easier, and the service is top shelf.

So, do yourself a favor. Don’t let the pressure of the garage force you into an option that isn’t fair. Use Vertical Visions for your next TIPM repair, and use that extra grand for something else fun! Thanks again Jason and Vertical Visions! (Chad from Dallas, TX) -August 16, 2016

-Thank you- works perfect with no parasitic draw! -July 19, 2016

-THANK YOU....Works perfectly.....You provide a great service to us Chrysler (Crisis) Owners! You are Golden! -June 11, 2016

-Pickup runs great! I will be sure to recommend your services to friends and auto shops. Thanks. -May 11, 2016

-Thanks! TIPM is installed and seems to be working great. You're providing an excellent service. Thanks again. -April 12, 2016

-I just wanted to take a minute and thank you for the TIPM repair. The whole process was seamless and it all came together perfectly. You provide awesome service and communication. The reassembly was quick and painless and my vehicle runs better and starts smoother and I have peace of mind again. -March 19, 2016

-I received the TIPM yesterday and plugged it in. The van started and we are now able to drive it. Thank you for the rapid response, and expedient shipping. It was pleasure doing business with you. -February 13, 2016

-I just got the TIPM re-installed per the clear directions you included and the van started up like a champ! I started it about 10 times just to make sure! I can't thank you enough for your help and professionalism in this 'adventure'. I was on an island all alone trying to figure out the problem until I found your lifeboat called "Vertical Visions". Your prompt service & clear communications really set you apart from the norm. I really appreciate you saving me at least the $900.00 on the so called "bad fuel pump" as diagnosed by Dodge... But the worse part is, that if I had not found your website, they would have replaced the fuel pump, then that would not have solved the problem, so then they would have tried something else that didn't fix it and the money keeps going down the drain...One tickled customer here and I will spread the word to others with Fuel Pump Relay Woes !! -January 19, 2016

How To Fix Your Own

Faulty fuel pump relay is soldered to a circuit board located under the fuses
Faulty fuel pump relay is soldered to a circuit board located under the fuses

For those who possess advanced soldering and electrical skills, it may be possible to repair your own. If you're up for a challenge, you'll need to purchase a new NEC/Tokin #EX1-2U1S relay and replace the existing faulty NEC/Tokin #EX1-1F1J relay. The only difference in the replacement relay linked above is the lack of a vent hole in the enclosure. This is how I repaired my personal vehicle, which has been working perfectly since August 2014. You'll need soldering skills, a microscope, and several hours to carefully disassemble the TIPM. Be sure to take a photo of your fuse layout before disassembly. Keep in mind this TIPM is not meant to be serviced by your dealer and it contains multiple circuit boards, so you'll risk damaging it if you can't figure out how it comes apart.

TIPM disassembled - Faulty fuel pump relay shown circled in red.  Photo taken by Vertical Visions (c)2014.
TIPM disassembled - Faulty fuel pump relay shown circled in red. Photo taken by Vertical Visions (c)2014.